Alt Housing Co-operative
STAIRS
Social Tenants Access To
Information Requirement Scheme
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STAIRs (Social Tenants Access to Information Requirements) is a new standard introduced by the UK Government to enhance transparency for tenants of registered providers of social housing, including housing co-operatives.
STAIRs became effective from 1 October 2026, and our housing co-operative has approved its publication scheme. A copy of this can be found in the Social Tenants Access to Information Requirements Publication Scheme section of our web page.
To make things easier, we’ll be putting everything in one place on our web pages. These dedicated pages will contain other useful information documents.
What is a STAIRs Publication Scheme
Housing Co-operatives must publish publication schemes, to advise tenants how and where they can find information about, housing services, property maintenance, spending, decision making, and performance.
Much of the information that our housing co-operative members are required to publish under STAIRs is already available. For ease, they will use the STAIRs classifications, set out by the Government to provide examples.
STAIRs information requests
From 1 April 2027, our housing co-operative will be required to publish a STAIRs Policy, advising you how to request specific information relating to areas set out within the classes of information required.
In the meantime, we have produced an easy-to-read summary which can be found here
Still want to find out more?
To learn more about STAIRs, visit the Government website.
Once approved, further details and a copy of our STAIRs policy will be published on our STAIRs Policy web page in accordance with STAIRs requirements.
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Co-operative information
Complaints procedure