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Our Values
Our core values are:
- Support for the independence of our clients
- Recognition of our clients' diverse needs
- Openness and honesty
- Social responsibility and caring for others
- Equality and equity
- Not-for-profit
These values underpin our approach to
service delivery which aims to ensure:
- High quality services and continuous improvement
- Professional standards and ethical practices
- Fairness to clients and staff
- Sustainable growth
- Social pricing of services
- Transparency, accountability and customer focus
- A positive working environment
- Encouragement of innovation and creativity
NWHS' operation is based on the fundamental principle that the organisation exists to support the objectives of its members. This approach is encapsulated by a statement describing the company's working relationship with its clients:
"We advise, you decide, we implement"
The company aims to support small housing associations and co-operatives as they strive to serve and empower local communities, providing genuine efficiencies and economies of scale to smaller organisations who wish to retain their independence. In offering this specialised service, NWHS aims to further develop this particular niche market sector, to the mutual benefit of the company and clients.
By supporting smaller housing providers, NWHS helps to sustain a diverse housing market which provides real choice to local people and communities.
The values of NWHS reflect the values of the co-operative movement:
Voluntary membership
Membership is open to all client organisations.
Democratic member control
The company is democratically controlled by clients who actively participate in policy and decision-making.
Member economic participation
Surpluses are reinvested in the development of the company, in improved service delivery and in activities directly benefiting members.
Autonomy and independence
The company recognises and supports the independence of its members.
Provision of education, training and information
The company invests in programmes of education and training for members.
Co-operation between members
The company embodies the spirit of co-operation between member organisations and will allow them to have a greater collective voice and influence over local and regional issues.
Concern for community
The work of the company will contribute towards the sustainable development of members' communities and empowering them to improve their local neighbourhoods.
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